Do you see people of all ages?
- We start seeing patients at age 5 and up. We do not do childhood immunizations and therefore we are unable to see children prior to age 5.
Do you give immunizations?
- We do provide the annual flu shot but we do not provide childhood and travel immunizations. You will have to go to a pediatrician or the health department.
Do you have other locations?
- As of now, our current address is our only location (4367 New Snapfinger Woods Drive, Decatur, GA 30035). You may sometimes see 5014 Snapfinger Woods Drive show up as our address when searching for us. That was our initial location and it's sometimes listed on insurance websites. However, our current address is our only location. We are located off of Wesley Chapel right next door to The Home Depot.
What diagnostics do you provide in your office?
- We do on site x-rays, EKGs and balance assessment testing. We also do ANS testing with our ES Complex machine.
My other doctor would just call in a new prescription for me. The receptionist says I have to come in. Why?
- Our providers have not made it a habit to prescribe medications without documentation, physical touch, and conversation. That being said, if you are requesting an antibiotic or pain medication, certain diagnostic tests must be run to determine strength and type. If you are on a chronic medication, you will need to be monitored closely for side effects, dietary/life changes, etc. Our providers take pride in seeing their chronic patients at least 4 times a year [every 3 months]. They are not only more aware of your particular problems but are able to establish a better relationship, resulting in better overall care.
I have a question about my lab results?
- If you would like to see your lab results you can view them on the patient portal. You can click the button at the bottom of the screen. If you would like to discuss what you see on your labs, you'll have to make an appointment to have an office visit with your provider. It is our provider policy not to discuss lab results via phone.
What if I can't make my appointment?
- If you cannot make your appointment, we ask that you give us at least 24 hrs notice. You can call the office, leave a voice mail, write/ cancel through your portal or reply to the text messages sent as a reminder. If you cancel less than a business day before your appointment or no show all together, you will be assessed the $20 late cancel/ no show fee.
My insurance company listed you as a provider but when I called, I couldn't make an appointment. Why?
- Insurance websites aren't always updated as quickly as we'd like. If we are listed on the company's website but the office staff states that we are not accepting the insurance, believe the office. Contract negotiation, provider credentialing, and patient populations all affect when and if we are able to accept insurances.